Q1. Are you a manufacturer or trading company?
We are a manufacturer. And our factory is located in Guangzhou.

Q2. Are you able to make customized designs?
Yes, color and printing can be customized. We can open new molds accordingly to customers’ requirements as well.

Q3. Can I get samples?
Sure. We usually provide existing samples for free. But a little sample charge for custom designs. The sample charge is refundable when the order is up to a certain quantity. We usually send samples by FEDEX, UPS, TNT, or DHL. If you have a carrier account, it will be fine to ship with your account, if not, you can pay the freight charge, and we will ship with our account. It takes about 2-4 days to reach.

Q4. What is your MOQ?
Usually, our MOQ is 10,000pcs. But we accept small quantities for stock items.

Q5. How long is the sample lead time?
For existing samples, it takes 2-3 days. For customized designs, it takes 5-7. Please feel free to contact us for further details.

Q6. How long is the production lead time?
It takes 15-30 days for MOQ. We have a large production capacity, which can ensure fast delivery even for large quantities.

Q7. What format of the file do you need if I want my own design?
It is ok to provide JPG, AI, Cdr or PDF, etc.

Q8. How many colors are available?
We match colors with Pantone Matching System. So you can just tell us the Pantone color code you need. We will match the colors. Or we will recommend some popular colors to you.

Q9. What’s the Payment method?
T/T, 50% deposit in advance, the balance before delivery.

Q10. How to Place an order?
Please kindly contact us for order details.

Q11. What is your selection of shipping method?
1). For small trial order: UPS, FedEx, TNT, EMS, and DHL is suitable.
2). For large orders: we can arrange shipment by sea or air or according to your requirement.

Please contact us for more information if there’s a need.